Job Description
Are you ready to launch a successful career in a supportive environment?
We are seeking dedicated Customer Service Representatives to join our growing team in Oakland, CA. We provide comprehensive paid training and prioritize your professional development. If you are looking for an immediate hire opportunity with a company that values your input, we want to hear from you.
As a key member of our support team, you will serve as the voice of our brand, ensuring our clients receive top-tier assistance.
Responsibilities
- Manage inbound and outbound customer inquiries via phone and email with a focus on satisfaction.
- Resolve complex issues and escalate tickets when necessary while maintaining a professional demeanor.
- Assist customers with product information, account inquiries, and order tracking.
- Document all customer interactions accurately in our CRM system.
- Collaborate with team leads to improve service processes and team efficiency.
Qualifications
- High school diploma or GED equivalent.
- Excellent verbal and written communication skills.
- Basic computer literacy and typing proficiency (40+ WPM).
- Ability to work in a fast-paced, high-volume environment.
- Strong problem-solving skills and a customer-first attitude.