Job Description
Join our award-winning team as a Customer Service Representative and launch your career with immediate paid training! We're seeking empathetic problem-solvers to deliver exceptional experiences for Fortune 500 clients. No experience needed – we'll invest in your growth with comprehensive paid training and clear advancement paths.
Why Choose Us?
- Same-day interview & next-week start dates
- 4 weeks of paid training with certification
- Health/dental/vision benefits & 401K match
- Tuition reimbursement for continued education
- Recognition program with monthly bonuses
Work in our modern downtown Omaha hub with free parking and flexible scheduling options. We believe in promoting from within – 85% of our supervisors started as entry-level reps!
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to troubleshoot complex issues
- Meet/exceed KPIs: First Call Resolution (85%+), CSAT (90%+)
- Identify upsell opportunities based on customer needs
- Participate in weekly coaching sessions for skill development
- Maintain compliance with PCI & HIPAA regulations
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 50 WPM typing speed with 95% accuracy
- Proficient in Microsoft Office suite
- Ability to multitask in fast-paced digital environments
- Fluent in English (Spanish bilinguals strongly preferred)
- Reliable transportation to downtown Omaha location
- Positive attitude with conflict resolution aptitude