Job Description
Join our award-winning customer service team in San Jose! We're seeking motivated individuals for our paid training program where you'll master industry-leading support techniques. Enjoy the flexibility of daily pay through our partnership with Payactiv - no more waiting for payday! This is your gateway to a stable career with growth opportunities into leadership roles.
Our comprehensive 4-week training program includes:
- Hands-on CRM system certification
- Conflict resolution mastery
- Product knowledge workshops
- Performance-based incentives
- Full benefits package after 90 days
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document interactions in Salesforce with precision and efficiency
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed daily performance metrics (handle time, resolution rate)
- Proactively identify upsell opportunities for premium services
- Maintain 100% compliance with company policies and regulations
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience or willingness to train
- Typing speed of 40+ WPM with 98% accuracy
- Proficiency in Microsoft Office suite
- Exceptional active listening and empathy skills
- Ability to work flexible shifts including weekends
- Pass background check and drug screening