Job Description
Join our award-winning customer support team as a Night Shift Customer Service Representative! We're seeking dynamic professionals to deliver exceptional service while our clients rest. Enjoy premium benefits, career growth opportunities, and a collaborative remote-first culture. Perfect for night owls seeking stability and impact!
Responsibilities
- Handle high-volume inbound/outbound calls with empathy and efficiency
- Resolve complex customer issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and internal platforms
- Collaborate with cross-functional teams to escalate unresolved matters
- Maintain 95%+ customer satisfaction metrics through personalized solutions
- Participate in monthly training sessions to enhance product knowledge
Qualifications
- Minimum 1 year customer service experience in B2B/B2C environments
- Proficiency with CRM tools (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced night shift settings
- High school diploma or equivalent (college degree preferred)
- Availability for flexible scheduling including weekends
- Typing speed: 40+ WPM with 95% accuracy