Job Description
Join our award-winning team as a Customer Service Representative with paid training and daily pay options! We're seeking motivated individuals in San Jose to deliver exceptional customer experiences while enjoying financial flexibility. No experience required – we provide comprehensive paid training to ensure your success. With daily pay through our partnership with DailyPay, access your earnings instantly after every shift. This full-time role offers career growth, competitive benefits, and a supportive environment focused on your development.
Our San Jose hub is easily accessible via public transit and features modern amenities. We pride ourselves on fostering an inclusive culture where every voice matters. If you're passionate about helping others and want a stable career with immediate income opportunities, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using CRM systems and escalation protocols
- Document interactions accurately and maintain detailed case histories
- Meet/exceed performance metrics including CSAT scores and resolution times
- Collaborate with cross-functional teams to improve service quality
- Participate in ongoing training to enhance product knowledge and soft skills
- Identify upsell opportunities to contribute to revenue goals
Qualifications
- High school diploma or equivalent; college degree preferred
- Exceptional verbal/written communication skills in English
- Basic computer proficiency with ability to learn new systems quickly
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible hours including evenings/weekends if needed
- Positive attitude and willingness to receive constructive feedback
- Must pass background check and drug screening