Job Description
Join our dynamic team as a Local Chat Support Specialist in San Jose, CA! We're seeking passionate individuals to deliver exceptional customer experiences through live chat. Enjoy paid training and immediate hire opportunities. This hybrid role combines remote flexibility with occasional in-office collaboration in our downtown San Jose headquarters. Perfect for tech-savvy communicators who thrive in fast-paced environments.
Responsibilities
- Provide real-time customer support via live chat across multiple platforms
- Resolve technical inquiries, billing issues, and product questions efficiently
- Maintain detailed case records using CRM systems
- Collaborate with Tier 2 support for complex issue escalation
- Contribute to knowledge base documentation and process improvements
- Meet/exceed customer satisfaction and response time metrics
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or chat support experience
- Exceptional written communication skills with professional tone
- Proficient in multitasking and chat-based tools (e.g., Zendesk, Intercom)
- Ability to troubleshoot basic technical issues
- Must pass background check and drug screening
- Reliable internet connection for remote work