Job Description
Are you looking for a rewarding career in customer service?
Apex Support Solutions is currently seeking dedicated Customer Service Representatives to join our team in Detroit, MI. We provide comprehensive paid training for all new hires, ensuring you have the skills and confidence to excel.
In this role, you will be the face of our company, providing exceptional support to our clients through various communication channels. Whether you are an experienced professional or just starting out, our paid training program is designed to get you up to speed quickly.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Assist customers with product information, account inquiries, and order tracking.
- Resolve customer complaints and issues with empathy and efficiency.
- Enter and update customer information accurately into our CRM database.
- Collaborate with team leads to improve service quality and resolve complex issues.
Qualifications
- High school diploma or GED is required.
- Basic computer literacy and typing skills (30+ WPM).
- Excellent verbal and written communication skills.
- Ability to remain calm and professional under pressure.
- Reliable internet connection and a dedicated workspace.