Job Description
Are you looking for a career with growth potential? Horizon Contact Center is currently hiring Customer Service Representatives for our premium night shift team in Austin, Texas. We offer comprehensive paid training to get you up to speed, so no prior experience is required.
As a vital member of our support team, you will be the first point of contact for our valued clients. We pride ourselves on our modern, high-conversion environment and our commitment to employee development.
Responsibilities
- Manage incoming customer inquiries via phone and email with a focus on speed and accuracy.
- Assist customers with account management, troubleshooting, and product information.
- Complete assigned paid training modules and shadow shifts to master our tools.
- Document customer interactions and feedback accurately in our CRM system.
- Maintain a professional demeanor and patience during high-volume periods.
- Identify opportunities to upsell or cross-sell services to existing clients.
Qualifications
- High School Diploma or GED equivalent required.
- Must be available to work full-time night shifts (shift times: 10:00 PM - 7:00 AM).
- Basic computer proficiency and typing skills (40+ wpm).
- Strong communication skills and a customer-first attitude.
- Reliable internet connection if working remotely (or commute to Austin HQ).