Job Description
Join our dynamic team as a Weekend Customer Service Representative! We're hosting a hiring event for passionate individuals to deliver exceptional support across our New York and Pennsylvania operations. Enjoy competitive pay, flexible weekend schedules, and comprehensive training. This role is perfect for detail-oriented communicators seeking growth in a fast-paced environment. Hiring Event Details: October 15-16, 2023 | 9 AM - 4 PM | 123 Business Plaza, New York, NY. Walk-ins welcome!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and product-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet/exceed performance metrics for call quality and resolution times
- Identify opportunities to improve customer experience
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environments
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in fast-paced settings
- Strong problem-solving and conflict resolution abilities
- Available to work weekends (Saturday/Sunday) with flexible hours
- Basic technical troubleshooting knowledge