Job Description
Join our award-winning team as a Customer Service Representative with immediate paid training! No experience needed – we provide comprehensive onboarding to set you up for success in this urgent hiring opportunity. Enjoy competitive pay, career advancement, and a supportive environment in the heart of Boston.
What We Offer:
- Full paid training program ($500 stipend)
- Health/dental/vision benefits after 60 days
- Paid time off and 401(k) matching
- Performance-based quarterly bonuses
- Free downtown parking
Responsibilities
- Handle 50+ daily customer interactions via phone/email/chat
- Resolve billing, technical, and service inquiries
- Document cases in Salesforce with 95% accuracy
- Collaborate with Tier-2 support for escalations
- Meet/exceed CSAT and AHT targets
- Participate in weekly training workshops
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent required
- Authorized to work in the United States
- Proficient in Microsoft Office Suite
- Type 40+ WPM with 98% accuracy
- Available for rotating weekends (Sat/Sun)
- Pass background/drug screening
- Strong problem-solving aptitude
- Must attend all training sessions