Job Description
Join Wichita Community Solutions as a Local Customer Service Representative and become the heartbeat of our community! We're seeking passionate individuals to deliver exceptional support to our valued customers right here in Wichita. Enjoy competitive pay, comprehensive benefits, and immediate start in a collaborative environment where your voice matters. Help us build stronger customer relationships while advancing your career in a locally-focused role.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and account-related issues efficiently
- Maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics for call handling and resolution rates
- Proactively identify opportunities for process improvements
- Support training initiatives for new team members
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Proficient with CRM software and Microsoft Office Suite
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in fast-paced environments
- Positive attitude with exceptional interpersonal skills
- Must pass background check and drug screening