Job Description
Join our award-winning team at CustomerConnect Solutions as a Part-Time Customer Service Representative! We're hosting an exclusive hiring event for passionate individuals ready to deliver exceptional customer experiences in Albuquerque, NM. No prior experience required – we provide comprehensive training!
Why You'll Love Working With Us:
- Competitive hourly pay with performance bonuses
- Flexible schedules (evenings/weekends available)
- Free parking and transit benefits
- Career advancement opportunities
- Dynamic, supportive team environment
Event Details: October 15, 2023 | 9:00 AM - 3:00 PM | 500 Central Ave SE, Albuquerque, NM 87102
Responsibilities
- Handle customer inquiries via phone, email, and live chat with empathy and professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, resolution time)
- Proactively identify upsell opportunities
- Maintain product knowledge through continuous learning
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Proficient in Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Positive attitude and resilience under pressure
- Available to work flexible shifts (including weekends)