Job Description
Join Our Hiring Event for Part-Time Customer Service Roles in Indianapolis!
CustomerFirst Solutions is seeking enthusiastic Customer Service Representatives to join our dynamic team. This is your opportunity to launch a rewarding career in customer support with competitive pay and flexible scheduling. Our upcoming hiring event is designed for quick hiring decisions – bring your resume and be ready to interview on-site!
What We Offer:
- Competitive hourly pay with performance bonuses
- Flexible part-time schedules (evenings/weekends available)
- Comprehensive paid training program
- Clear career advancement pathways
- Positive team culture with recognition programs
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document interactions in CRM system while maintaining data integrity
- Collaborate with support teams to resolve complex issues
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Identify process improvements to enhance customer experience
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Type 35+ WPM with strong attention to detail
- Ability to multitask in fast-paced environments
- Must pass background check and drug screening