Job Description
Join GlobalConnect Solutions at our exclusive hiring event for Customer Service Representatives in Charlotte, NC! We're seeking passionate individuals to deliver exceptional experiences for our Fortune 500 clients. Enjoy flexible scheduling, comprehensive training, and opportunities for growth in a dynamic, supportive environment. This is your chance to launch a rewarding career in customer service with industry-leading benefits and competitive pay.
Why Join Us?
- Weekly pay and performance bonuses
- Free parking and transit benefits
- Health & wellness stipend
- 401(k) with company match
- Advancement pathways to team lead/supervisor roles
Responsibilities
- Handle 50-70 inbound/outbound customer calls daily via phone, email, and chat
- Resolve billing inquiries, technical issues, and service complaints with empathy
- Document interactions accurately in CRM system (Salesforce)
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Collaborate with technical support teams for complex escalations
- Participate in bi-weekly training sessions and product updates
- Support weekend and evening shifts as per team rotation
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Proficient in Windows OS and Microsoft Office Suite
- Typing speed of 40+ WPM with high accuracy
- Exceptional active listening and conflict resolution skills
- Ability to multitask in fast-paced digital environments
- Available to work evenings/weekends (20-30 hours/week)
- Must pass background check and drug screening