Job Description
Join Washington Solutions' dynamic team as an Entry-Level Call Center Representative! We're hosting a exclusive hiring event in Orlando, FL for motivated individuals seeking to launch their customer service careers. No experience required – we provide comprehensive training and growth opportunities in a supportive, fast-paced environment. Enjoy competitive pay, flexible scheduling, and benefits including health insurance and 401K matching. Be part of a company recognized for employee development and community impact.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM tools
- Document interactions and maintain accurate records
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Adhere to compliance protocols and company policies
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with Windows OS
- Positive attitude and problem-solving mindset
- Reliable transportation to Orlando hiring event
- Available to work flexible shifts (evenings/weekends)
- Passion for delivering exceptional customer experiences