Job Description
Join our award-winning customer experience team at Nexus Solutions Inc.! We're hosting a hiring event for passionate part-time Customer Service Representatives in San Francisco. This role offers flexible scheduling, competitive pay, and comprehensive training. Help us deliver exceptional support while advancing your career in a dynamic, growth-oriented environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests while maintaining accuracy
- Document interactions and update CRM systems with detailed notes
- Collaborate with team members to address complex customer issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Identify and escalate product/service trends to leadership
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficient in typing (40+ WPM) and multitasking
- Strong problem-solving and conflict resolution skills
- Available for flexible shifts including evenings/weekends
- Excellent communication in English (bilingual a plus)
- Ability to thrive in fast-paced, team-based settings