Job Description
Join ConnectCare Solutions at our exclusive Tucson hiring event! We're seeking passionate part-time Customer Service Representatives to deliver exceptional experiences for our healthcare clients. Enjoy flexible hours, competitive pay, and a supportive team environment. On-the-spot interviews available! Bring your resume and enthusiasm to make a difference in patients' lives while growing your career in customer service.
Responsibilities
- Handle inbound/outbound calls and inquiries with empathy and professionalism
- Resolve customer issues using CRM systems and established protocols
- Document interactions accurately in Salesforce and maintain case logs
- Collaborate with healthcare teams to ensure seamless service delivery
- Meet/exceed performance metrics for call quality and resolution time
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication skills with clear phone etiquette
- Proficient in CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced healthcare environment
- Flexibility to work evenings/weekends (20-30 hrs/week)
- Background check and HIPAA certification required