Job Description
Join GlobalConnect Solutions as a Remote Customer Service Representative and become the voice of excellence for our clients in Memphis and beyond. We're urgently hiring empathetic professionals to deliver world-class support from home. Enjoy flexible hours, competitive pay, and comprehensive benefits while making a real impact in our growing team.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product concerns efficiently
- Document interactions in CRM systems with precision
- Collaborate with technical teams for complex problem-solving
- Meet/exceed performance metrics (CSAT, resolution rates)
- Participate in ongoing product training sessions
Qualifications
- 1+ years customer service experience required
- Exceptional written and verbal communication skills
- Proficiency with CRM software (Salesforce preferred)
- High-speed home internet and quiet workspace
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities