Job Description
Join our exclusive hiring event for motivated individuals launching their customer service careers! Coastal Connect Solutions is seeking passionate Entry-Level Customer Service Representatives to deliver exceptional experiences across Virginia Beach and North Carolina. No experience required – we provide comprehensive training and growth opportunities. Why join us? Competitive pay, flexible scheduling, health benefits, and career advancement paths. Event Details: October 15th, 2023 | 10 AM - 4 PM | Virginia Beach Convention Center. Walk-ins welcome! Bring your resume and enthusiasm.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet performance metrics including call quality and resolution times
- Contribute to process improvement initiatives
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency and typing ability (35+ WPM)
- Ability to multitask in fast-paced environments
- Positive attitude and customer-focused mindset
- No prior experience required – training provided