Job Description
Join our award-winning team in Sacramento! GlobalConnect Solutions is hosting an exclusive hiring event for passionate Customer Service Representatives. This is your opportunity to launch your career in a dynamic, supportive environment with competitive compensation and growth opportunities. No experience required – we provide comprehensive training!
Why work with us?
- Industry-leading benefits package
- Clear career advancement paths
- Modern, collaborative workspace
- Ongoing professional development
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Identify opportunities to improve customer experiences
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience (fresh graduates welcome)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Proficiency with Microsoft Office and CRM tools
- Ability to work flexible shifts (including weekends)
- Positive attitude and resilience under pressure
- Valid California driver's license (if field visits required)