Job Description
We are currently urgently hiring Customer Service Representatives to join our dynamic team based in Tampa, FL. If you are looking for a career with paid training and growth potential, we want to hear from you. We are currently expanding our team to cover the Georgia and Tampa areas with a focus on excellence in client support.
Why You Should Apply:
- Competitive Pay: $15.00 - $20.00 per hour with performance bonuses.
- Training: Comprehensive paid training program to get you up to speed.
- Flexibility: Options for full-time and part-time schedules.
- Benefits: Medical, dental, and vision insurance available.
- Remote Options: Eligible for remote work within the Georgia/Tampa area.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a professional demeanor.
- Resolve customer issues and complaints efficiently to ensure high satisfaction and retention rates.
- Provide accurate information regarding products and services to clients.
- Document all customer interactions and account details in the CRM system accurately.
- Identify opportunities to upsell or cross-sell relevant products and services.
- Collaborate with team leads and support departments to troubleshoot complex problems.
- Adhere to all company policies, procedures, and compliance standards.
Qualifications
- High school diploma or GED is required.
- Previous customer service experience is preferred but not mandatory (training provided).
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work in a fast-paced, high-volume environment.
- Reliable internet connection is required for remote positions (Georgia/Tampa area).