Job Description
Join our award-winning team with DAILY PAY and start earning immediately! Premiere Call Centers is seeking motivated Call Center Agents in Washington DC for full-time positions with comprehensive paid training. No experience required—we invest in your success!
Perks You'll Love:
- Daily pay via PayActiv® (access earnings after each shift)
- Free paid training + certification
- Health/dental/vision benefits after 60 days
- Performance bonuses & advancement opportunities
- Modern downtown DC location with free transit pass
Responsibilities
- Handle inbound/outbound customer calls for major brands
- Resolve billing, technical, and account inquiries
- Document interactions in CRM systems accurately
- Meet/exceed KPIs: CSAT, handle time, first-call resolution
- Collaborate with team leads for complex escalations
- Adhere to PCI/FERPA compliance protocols
- Participate in weekly coaching sessions
Qualifications
- High school diploma or equivalent (GED accepted)
- Clear background check/drug screen
- Strong typing skills (35+ WPM)
- Proficient in Microsoft Office Suite
- Excellent verbal communication in English
- Ability to multitask in fast-paced environment
- Reliable transportation to downtown DC
- Customer service mindset (experience preferred)