Job Description
Join our award-winning customer service team in Atlanta! We're urgently seeking passionate Customer Service Representatives for immediate full-time positions. No experience necessary – we provide comprehensive training and growth opportunities. Enjoy competitive pay, benefits package, and a dynamic work environment. Perfect for career changers or recent graduates. Apply today and start your new career tomorrow!
Why Join Us?
- Competitive hourly wage + performance bonuses
- Health, dental, and vision benefits
- Paid time off and retirement plans
- Clear career advancement paths
- Modern downtown Atlanta office location
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve product/service inquiries and technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, satisfaction scores)
- Collaborate with team members to resolve complex cases
- Stay updated on product knowledge and company policies
- Identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience (or transferable skills)
- Excellent verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with computers and CRM software
- Ability to multitask in fast-paced environment
- Must pass background check and drug screening
- Immediate availability required