Job Description
Join our award-winning team as a Night Shift Customer Service Representative in Philadelphia, PA! We offer paid training, competitive benefits, and a supportive environment for career growth. This role is perfect for night owls seeking stability with full-time hours and opportunities for advancement. Enjoy Philadelphia's vibrant nightlife while building a stable career with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account issues using CRM systems
- Document interactions accurately in Salesforce and maintain customer data integrity
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed KPIs for resolution rates and customer satisfaction scores
- Adhere to compliance protocols for sensitive information handling
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year customer service or call center experience
- Strong problem-solving and conflict resolution abilities
- Proficiency with Microsoft Office and CRM platforms (Salesforce)
- Typing speed of 40+ WPM with attention to detail
- Availability to work flexible night shifts (11 PM - 7 AM)
- Positive attitude and ability to thrive in fast-paced environments