Job Description
Join Sacramento Connect Solutions for an urgent hiring event! We're seeking passionate Customer Service Representatives to deliver exceptional experiences to our clients. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. Immediate positions available with flexible scheduling options.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Meet performance metrics for call handling and satisfaction
- Participate in ongoing product training
- Support quality assurance initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center environments
- Exceptional communication and conflict resolution skills
- Proficiency with CRM software (Salesforce/Zendesk)
- Type 40+ WPM with strong computer literacy
- Ability to multitask in fast-paced settings
- Available for evening/weekend shifts