Job Description
Join our award-winning team as a Customer Service Representative! We're urgently hiring for multiple positions in Sacramento, CA, with a dedicated hiring event scheduled for next week. This is your chance to launch a rewarding career in customer support with competitive pay and comprehensive benefits. No experience? No problem! We provide paid training and career advancement opportunities.
As a key member of our customer experience team, you'll handle inbound/outbound calls, resolve inquiries, and ensure client satisfaction. We're seeking empathetic individuals who thrive in fast-paced environments. Immediate openings available – apply today to secure your spot at our exclusive hiring event!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and product inquiries using CRM systems
- Document interactions accurately in customer databases
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics (call quality, resolution time)
- Participate in ongoing product and process training
- Identify upsell opportunities for existing clients
- Maintain positive brand image through exceptional service
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience (call center preferred)
- Proficiency with CRM software (Salesforce, Zendesk, etc.)
- Strong typing skills (35+ WPM) and computer literacy
- Excellent verbal/written communication skills
- Ability to multitask in high-pressure environments
- Flexible availability including evenings/weekends
- Background check and drug screen required