Job Description
Join our award-winning call center team in Dallas and become a vital part of our customer excellence revolution! We're urgently seeking passionate individuals to deliver exceptional service experiences. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture focused on growth and recognition. Apply today and transform your career!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding products, services, and billing efficiently
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics (handle time, quality scores)
- Collaborate with team members to resolve complex issues
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Strong communication and problem-solving skills
- Proficient with Windows OS and CRM software
- Ability to work flexible shifts including evenings/weekends
- Must pass background check and drug screening