Job Description
Join our award-winning team at Premier Support Solutions as a Customer Service Representative! We're urgently hiring for immediate full-time positions in Philadelphia, PA. Our dynamic environment offers competitive pay, comprehensive benefits, and career growth opportunities. On-site hiring event scheduled October 15-17! Perfect for motivated individuals seeking to make a real impact in customer experience.
Why join us? • Industry-leading training program • Health/dental/vision benefits • Performance-based bonuses • Flexible scheduling options • Career advancement paths
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed daily performance metrics (handle time, CSAT)
- Collaborate with team to identify process improvements
- Participate in cross-functional projects as assigned
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient in Microsoft Office and CRM platforms
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Passion for delivering exceptional customer experiences