Job Description
Join our award-winning call center team in the heart of Manhattan! We're seeking motivated Full-Time Customer Service Representatives to deliver exceptional support to diverse clients. As a vital part of our NYC-based operations, you'll enjoy a competitive salary, comprehensive benefits package, and industry-leading paid training to kickstart your career. No prior experience required – we provide all the tools and support you need to succeed in a dynamic, fast-paced environment.
Why Choose Us?
- Industry-leading paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Career advancement opportunities
- Modern downtown Manhattan location
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding accounts, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to resolve complex issues
- Adhere to compliance and security protocols
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent
- Strong communication skills (written and verbal)
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (Windows, CRM systems)
- Customer service mindset with problem-solving aptitude
- Reliable internet connection for remote training (if applicable)
- Flexible schedule availability (including weekends/holidays)