Job Description
Join our award-winning customer service team in Baltimore! We're seeking passionate weekend warriors to deliver exceptional support to our local community. This role offers competitive pay, flexible scheduling, and opportunities for advancement. Special hiring event in Florida on October 15th for candidates interested in Baltimore-based remote roles with weekend shifts. Apply today and become the voice of our brand!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex customer escalations
- Meet/exceed quality and productivity metrics (CSAT, AHT, FCR)
- Participate in weekend shift coverage (Sat/Sun 8am-8pm)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and patience
- Proficiency with CRM tools (Salesforce, Zendesk)
- Ability to work independently and in team environments
- Weekend availability mandatory
- Basic technical troubleshooting knowledge