Job Description
Join ConnectCare Solutions' elite weekend call center team in San Jose! We're seeking passionate Customer Service Representatives to deliver exceptional experiences while enjoying competitive pay and flexible scheduling. Our state-of-the-art facility offers modern amenities and a supportive culture focused on your growth.
Perks You'll Love:
- Weekend shift premiums ($4/hour extra)
- Comprehensive training program
- Performance-based bonuses
- Free parking & transit stipend
- Health benefits for part-time staff
Be part of a team that values work-life balance and recognizes your dedication!
Responsibilities
- Handle high-volume inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding accounts, services, and billing using CRM systems
- Document interactions accurately in Salesforce and maintain quality metrics
- Collaborate with support teams to escalate complex issues efficiently
- Adhere to compliance protocols and data security standards
- Participate in ongoing training to enhance product knowledge
- Contribute to team performance targets and customer satisfaction scores
Qualifications
- Minimum 6 months customer service experience in a call center environment
- Exceptional verbal communication and active listening skills
- Ability to type 40+ WPM with strong computer navigation
- Flexibility to work Saturdays and Sundays (8-hour shifts)
- High school diploma or equivalent; college degree preferred
- Proficiency with CRM tools (Salesforce experience a plus)
- Ability to thrive in a fast-paced, metrics-driven setting
- Must pass background check and drug screening