Job Description
Join our award-winning customer service team as a Weekend Shift Customer Service Representative! We're seeking passionate professionals to deliver exceptional experiences to our clients during Saturday and Sunday shifts. This is your opportunity to make an immediate impact while enjoying competitive pay, comprehensive benefits, and a supportive team environment. No weekends? No problem – we offer flexible scheduling options to accommodate your lifestyle!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently using CRM systems and escalation protocols
- Document interactions accurately in Salesforce while maintaining HIPAA compliance
- Collaborate with technical teams to troubleshoot complex account issues
- Meet/exceed performance metrics including CSAT and first-contact resolution
- Participate in weekend on-call rotation for urgent escalations
- Contribute to process improvement initiatives for weekend workflows
Qualifications
- 1+ years customer service experience in B2B/B2C environments
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional conflict resolution and de-escalation skills
- Available to work Saturdays/Sundays (6am-2pm or 2pm-10pm)
- High school diploma or equivalent (college degree preferred)
- Type 40+ WPM with strong computer navigation abilities
- Experience with Zendesk or similar support ticket systems