Job Description
Join our award-winning customer service team in Richmond, VA! We're seeking passionate individuals to deliver exceptional experiences during weekend shifts. This immediate-start opportunity offers competitive pay, flexible scheduling, and career growth. If you thrive in dynamic environments and prioritize customer satisfaction, apply today to become part of our supportive community!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams for complex escalations
- Meet/exceed KPIs for resolution time and satisfaction scores
- Maintain product knowledge through continuous training
- Support weekend coverage (Sat/Sun) with potential holiday shifts
Qualifications
- 1+ years customer service or call center experience
- Proficiency with CRM tools (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced settings
- High school diploma; associate's degree preferred
- Strong problem-solving and conflict resolution abilities
- Weekend availability is mandatory