Job Description
We are excited to announce a Hiring Event in Tampa, FL and are seeking motivated individuals to join our dynamic Customer Service team. If you are a problem-solver with a passion for helping people, we want to hear from you!
As a Customer Service Representative, you will be the primary point of contact for our valued clients, ensuring they receive the support and assistance they need to succeed. We offer a supportive environment, competitive benefits, and opportunities for growth.
Key Highlights:
- Competitive Pay: $18.00 - $22.00 per hour based on experience.
- Benefits Package: Medical, Dental, and Vision insurance.
- Work-Life Balance: Flexible scheduling options available.
- Professional Growth: Clear career advancement paths.
Don't miss this opportunity to kickstart your career with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with a focus on quality and speed.
- Resolve customer complaints and issues professionally while maintaining a positive brand image.
- Process orders, returns, and exchanges accurately and efficiently.
- Update customer records in our CRM system to ensure data integrity.
- Collaborate with cross-functional teams to improve service processes.
- Identify opportunities to upsell or cross-sell products/services where appropriate.
Qualifications
- High school diploma or equivalent; Associate degree preferred.
- Previous customer service or call center experience is a plus but not required.
- Strong verbal and written communication skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Basic computer proficiency and typing speed of 35+ WPM.
- Must be available to attend the Hiring Event.