Job Description
Join BostonConnect Solutions as a Weekend Customer Service Representative and become the voice of our Boston-based clients! We're seeking empathetic professionals to deliver exceptional support during weekends while enjoying flexible remote work options. This role offers competitive pay, comprehensive benefits, and the opportunity to grow within a dynamic team. Perfect for candidates seeking work-life balance with weekend schedules and remote flexibility.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and account-related issues using CRM tools
- Document interactions and update customer records in Salesforce
- Collaborate with support teams to escalate complex cases
- Maintain 95% customer satisfaction score through empathetic communication
- Meet weekly performance metrics (calls, resolution time, quality)
Qualifications
- 1+ years of customer service experience in high-volume environments
- Strong problem-solving and conflict resolution abilities
- Proficient with CRM software (Salesforce preferred)
- Excellent written/verbal communication skills
- Ability to work independently during weekend shifts (Sat-Sun)
- High-speed internet and quiet home office setup
- Boston residency preferred (occasional on-site meetings)