Job Description
Are you looking for a rewarding career in customer service? Boston Contact Center Solutions is hosting a massive hiring event in downtown Boston! We are looking for motivated individuals to join our dynamic team and provide top-tier support to our valued clients.
As a Call Center Representative, you will be the voice of our brand, assisting customers with inquiries, resolving issues, and ensuring a seamless experience. Whether you are an experienced professional or just starting your career, we offer comprehensive training and a supportive environment.
What We Offer:
- Competitive hourly pay ($18 - $22/hr)
- Comprehensive training program
- Health, Dental, and Vision insurance
- Paid time off and performance bonuses
Don't miss this opportunity to advance your career in a stable and growing industry. Walk-ins are welcome!
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a positive and professional tone.
- Listen to customer concerns and provide accurate information regarding products and services.
- Log customer interactions and resolve issues efficiently within established guidelines.
- Collaborate with team leads to improve service metrics and customer satisfaction scores.
- Upsell and cross-sell products based on customer needs and product knowledge.
- Adhere to all call center quality assurance standards and compliance regulations.
Qualifications
- High school diploma or GED required.
- Excellent verbal communication and active listening skills.
- Proficiency in basic computer applications and CRM software.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work in a fast-paced, high-volume call center environment.
- Reliable internet connection and professional workspace (if applicable).