Job Description
Join our award-winning team as a Customer Service Representative in Milwaukee! We're seeking energetic professionals for weekend shifts (Saturday/Sunday) to deliver exceptional support. Enjoy competitive pay, comprehensive training, and a vibrant work culture. Apply today for our exclusive hiring event!
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Process orders, returns, and account modifications efficiently
- Document interactions and maintain accurate CRM records
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, resolution time)
- Identify upsell opportunities and recommend solutions
- Adhere to compliance and security protocols
Qualifications
- 1+ years customer service experience preferred
- Exceptional communication and conflict resolution skills
- Strong computer proficiency with MS Office and CRM tools
- Ability to work independently in fast-paced environments
- Flexible weekend availability (6am-10pm shifts)
- High school diploma or equivalent required
- Positive attitude with problem-solving mindset