Job Description
Join Oakland's premier customer service team in our dynamic call center! We're hosting a hiring event for motivated individuals seeking weekend shift opportunities in Oakland. Enjoy competitive pay, flexible scheduling, and comprehensive training. Be the voice of our clients while building a rewarding career path with advancement opportunities. Apply today to secure your spot!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Strong communication & active listening skills
- Ability to type 35+ WPM
- Weekend availability (Sat/Sun shifts)
- Proficiency with Windows OS and basic software
- Positive attitude under pressure