Job Description
Join Our Weekend Hiring Event for Customer Service Champions!
GlobalConnect Solutions is hosting an exclusive hiring event for passionate Customer Service Representatives with weekend shift availability in Sacramento, CA and New York, NY. This is your opportunity to launch your career with a leader in client experience excellence. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment.
Why Join Us?
- Competitive salary ($45k-$55k) + performance bonuses
- Full benefits package (health/dental/vision)
- Clear career advancement pathways
- Modern, tech-enabled workspace
- Referral incentives and team rewards
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues with empathy and efficiency while maintaining SLAs
- Update CRM records accurately and document interactions
- Collaborate with technical teams for complex issue escalation
- Identify upsell opportunities to enhance customer value
- Participate in weekend shift rotations (Sat/Sun)
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service or call center experience
- Weekend shift availability (Saturday/Sunday)
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving and conflict resolution skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent; college degree a plus
- Clear background check and drug screen required