Job Description
Join our dynamic team at Oakland Tech Solutions! We're hosting a hiring event for motivated Customer Service Representatives to deliver exceptional weekend support. This role offers the perfect blend of flexible scheduling and impactful customer engagement in a fast-paced tech environment. If you thrive on solving problems and making customers smile, this is your opportunity!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve technical issues with patience and precision
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Maintain customer satisfaction metrics through quality service
- Participate in weekend shift rotations (Sat-Sun 8AM-8PM)
Qualifications
- Minimum 1 year customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Weekend availability mandatory