Job Description
Join our award-winning team at Fort Worth Community Services! We're hosting an exclusive hiring event for passionate individuals to deliver exceptional customer experiences during weekend shifts. As a cornerstone of our community outreach, you'll become the voice of our organization while enjoying competitive pay, flexible scheduling, and comprehensive benefits. This role offers immediate start with paid training and opportunities for career advancement.
Why Join Us?
- Competitive weekend shift premiums
- Health benefits after 90 days
- 401(k) with company match
- Free downtown parking
- Employee referral bonuses
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing and service issues using CRM systems while maintaining SLA standards
- Document interactions accurately in Salesforce and escalate complex cases to specialists
- Collaborate with cross-functional teams to improve customer experience workflows
- Participate in weekend on-call rotation for urgent service disruptions
- Contribute to monthly customer satisfaction improvement initiatives
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in call center or retail environment
- Proficiency with CRM platforms (Salesforce experience highly valued)
- Exceptional verbal/written communication skills with neutral accent
- Ability to work independently in fast-paced weekend shifts (Sat/Sun 6AM-6PM)
- Basic technical troubleshooting for internet/mobile services
- Spanish bilingual certification (preferred but not required)