Job Description
Join our award-winning customer support team in Colorado Springs! We're seeking passionate individuals to deliver exceptional service to our growing client base. This full-time position offers competitive pay, comprehensive benefits, and immediate start opportunities. You'll be the frontline hero resolving technical inquiries, processing orders, and building lasting customer relationships. If you thrive in a dynamic environment where your voice makes a difference, apply today!
What We Offer:
- Starting pay of $18-$24/hr + performance bonuses
- Comprehensive health/dental/vision benefits
- 401(k) with company match
- Paid training and career advancement paths
- Modern downtown Colorado Springs workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical service issues and billing concerns
- Process orders and service modifications accurately
- Maintain detailed customer interaction records in CRM system
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with technical support teams for complex issues
- Identify upsell opportunities for additional services
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional communication and conflict resolution skills
- Proficiency with CRM software and Microsoft Office
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving and multitasking abilities
- Available for flexible scheduling including weekends