Job Description
Join GlobalConnect Solutions as a Weekend Customer Service Representative and kickstart your career in San Diego! We're seeking energetic professionals to deliver exceptional support to our local clientele during weekend shifts. Enjoy competitive pay, comprehensive training, and a dynamic team environment. Immediate openings available for motivated individuals ready to make an impact.
Why Join Us?
• Flexible weekend schedule (Sat/Sun)
• Paid training and career advancement
• Health benefits for part-time employees
• Modern downtown San Diego office
• Recognition programs for top performers
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex cases
- Meet weekly performance metrics (CSAT, resolution time)
- Participate in ongoing training programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce, Zendesk)
- Strong problem-solving and communication skills
- Ability to work independently in fast-paced environment
- Weekend availability (Saturday/Sunday required)
- Basic technical troubleshooting knowledge
- Spanish fluency is a plus