Job Description
Join our award-winning team at CustomerFirst Solutions for an immediate start weekend shift opportunity! We're seeking passionate Customer Service Representatives to deliver exceptional experiences to our diverse client base. This role offers competitive pay, comprehensive training, and a supportive environment where your growth is prioritized. Perfect for students, professionals seeking flexible schedules, or career changers eager to enter the customer service field.
Our Columbus, OH office is easily accessible via public transit and offers modern amenities. You'll work alongside dedicated professionals committed to excellence while serving clients across multiple industries. Enjoy weekend-only scheduling with no weekday commitments, allowing you to maintain your work-life balance while building valuable skills.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve customer issues with empathy and efficiency while maintaining SLAs
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with team members to ensure seamless service delivery
- Proactively identify opportunities to enhance customer satisfaction
- Stay updated on product knowledge and company policies
- Contribute to continuous improvement initiatives
Qualifications
- Minimum 1 year customer service experience preferred (training provided for qualified candidates)
- Exceptional communication and active listening skills
- Proficient with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Weekend availability (Saturday/Sunday shifts) mandatory
- High school diploma or equivalent required