Job Description
Exciting opportunity for weekend warriors! Join Citywide Customer Solutions as a Customer Service Representative in Fort Worth, TX. We're hiring immediately for weekend shifts with competitive pay and flexible scheduling. Deliver exceptional customer experiences while supporting our clients' growing needs. No prior experience required – we provide comprehensive training! Enjoy a supportive team environment and opportunities for advancement.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution times
- Collaborate with team members to ensure seamless service delivery
- Adhere to company policies and confidentiality standards
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to work weekends (Saturday/Sunday) with flexible hours
- Basic computer proficiency and typing skills
- Customer service mindset with problem-solving abilities
- Reliable transportation and punctuality