Job Description
Join our award-winning team as a Night Shift Call Center Agent in Columbus, OH! We're seeking dynamic professionals to deliver exceptional customer experiences during evening hours. With competitive pay, comprehensive benefits, and immediate start opportunities, this is your chance to launch a rewarding career in customer service. Enjoy a modern, supportive work environment with career advancement pathways.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries with empathy and efficiency
- Resolve billing, technical, and service issues using CRM tools
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to share best practices and solutions
- Document interactions accurately in customer databases
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or call center experience
- Strong verbal/written communication and active listening skills
- Ability to type 40+ WPM with high accuracy
- Comfortable working flexible night shifts (10 PM - 6 AM)
- Proficiency with Windows OS and CRM software
- Positive attitude and problem-solving mindset