Job Description
Join our award-winning call center team in Memphis! We're seeking dedicated Weekend Shift Customer Service Representatives with paid training. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities. Work Saturdays and Sundays in a modern, supportive environment where your skills make a real difference. No experience required – we'll train you for success!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve billing, technical, and service inquiries using CRM tools
- Meet/exceed performance metrics (call handling time, CSAT scores)
- Document interactions accurately in customer databases
- Collaborate with team leads to improve service quality
- Adhere to HIPAA/FCC compliance standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Weekend availability (Sat/Sun 8AM-8PM)
- Strong verbal communication and active listening skills
- Basic computer proficiency (Windows, CRM systems)
- Ability to type 30+ WPM with accuracy
- Customer-focused mindset and problem-solving aptitude
- No prior experience required – paid training provided