Job Description
Join Our Hiring Event for Weekend Customer Service Roles in Milwaukee!
We're seeking passionate Customer Service Representatives to deliver exceptional weekend support for our growing client base. This role is perfect for detail-oriented individuals who thrive in dynamic environments and want to make an immediate impact.
What We Offer:
- Competitive hourly pay with performance bonuses
- Weekend schedule flexibility (Saturday/Sunday)
- Comprehensive paid training
- Health benefits for part-time employees
- Career advancement opportunities
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document all interactions in CRM system with detailed notes
- Collaborate with cross-functional teams to resolve complex escalations
- Maintain 95%+ customer satisfaction metrics
- Adhere to all compliance and security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM platforms
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving and conflict resolution abilities
- Must be available to work flexible weekend shifts