Job Description
Join our award-winning customer service team and build a rewarding career from the comfort of your home! Pacific Connect Solutions is seeking passionate Remote Customer Service Representatives to support our Long Beach-based clients. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a real difference in your community.
Why Join Us?
- Work remotely from anywhere in Long Beach area
- Weekly pay + performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Continuous training and career growth opportunities
Responsibilities
- Handle inbound/outbound calls for local Long Beach businesses
- Resolve customer inquiries with empathy and efficiency
- Document interactions in CRM systems accurately
- Meet/exceed performance metrics (CSAT, AHT)
- Collaborate with team members using virtual tools
- Participate in ongoing training programs
- Adhere to company policies and security protocols
Qualifications
- High school diploma or equivalent required
- 6 months+ customer service experience
- Strong typing skills (35+ WPM)
- Quiet home office environment
- Reliable high-speed internet connection
- Ability to work independently and manage time
- Clear communication skills in English and Spanish (preferred)
- Must reside in Long Beach, CA area