Job Description
Join our dynamic team as a Weekend Customer Service Representative! We're seeking empathetic professionals to deliver exceptional support to Oakland residents during weekend shifts. This role offers competitive pay, flexible scheduling, and growth opportunities within a community-focused organization. Perfect for students, parents, or anyone seeking weekend work-life balance. Apply today to become part of our award-winning customer service family!
Responsibilities
- Handle inbound/outbound calls, emails, and chat inquiries with professionalism and empathy
- Resolve customer concerns regarding billing, service inquiries, and technical support
- Document interactions accurately in CRM system while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex customer issues
- Meet/exceed performance metrics including CSAT and first-contact resolution
- Participate in weekend hiring events on-site at our Oakland facility
Qualifications
- High school diploma or equivalent; college preferred
- 1+ years customer service experience in call center or retail setting
- Strong communication skills with clear articulation in English/Spanish bilingual a plus
- Proficient in CRM software and Microsoft Office Suite
- Ability to work flexible weekend shifts (Sat/Sun 8am-6pm)
- Problem-solving mindset with attention to detail
- Valid CA driver's license if local travel required